Here are some tips on choosing the right towing company in Mt Kisco NY (10549)
Choosing the right towing company can be a comforting resolution to an unhappy dilemma but if you have ever chosen the wrong towing company, the chances are good that a bad situation got worse in a hurry. Follow these steps to make sure your next call for towing is a good experience.
People who complain about a towing experience invariably list one of these situations:
- Towing charge was more than represented (bait and switch)
- Tow truck did not arrive within the stated time period.
- Truck operator was unprofessional.
- Truck was in bad shape.
- Operator was rough with my vehicle.
These are the five most common complaints of tow truck drivers. With a little diligence, you can be prepared for that unwanted mishap or breakdown and be on your way with confidence.
Where to Begin
The solution to a happy towing experience starts with you. Most insurance companies offer 24/7 roadside assistance programs. There are also dedicated roadside assistance insurance carriers so start by knowing what towing coverage you have, if any. If you have roadside assistance of any sort, make sure the contact number and policy numbers are in the car and that all drivers know of the coverage. That can help ease the inconvenience.
Questions to Ask
If you do not have coverage and you need towing or roadside assistance, the challenge is to find a reputable provider. You can use your cellphone or check our website for a towing company that services the area where the car is down. Make sure you know your exact location and the location where you want the vehicle towed. Towing companies charge by the mile. Providers often include a return mileage assessment, depending upon the distance. Be precise here.
You should also know the year and make of the vehicle to be towed. This will allow the towing company to know what type vehicle they need to dispatch.
If you know someone in the area, contact them and ask who they recommend. If you scour the Internet or yellow pages look for mention of awards or accreditations and/or the Better Business Bureau rating.
If you have concerns, contact your insurance carrier or auto club. They will be happy to assist and will tell you what to do next. They may make all the towing arrangements for you so make sure you can tell them the information above. In some instances, it may not be necessary for you to stay with the car.
What to Ask and Look For
In the event of a breakdown or accident, make sure the car is safely off the road. This is your first responsibility. From there, you can begin to solve the dilemma.
It is imperative that you press for a fixed price. Inquire about any extra charges. Clearly state the amount you expect to pay and the address to which the vehicle is to be towed. Make sure the provider agrees the price is the total price, has the location and destination of the vehicle is 100% accurate before you place the order.
If you have a cellphone, give the dispatcher the number in case you walk nearby to wait.
If you are calling a tow truck provider out of the blue, ask these questions:
- What is the year and make of your tow truck?
- Are you members of any particular trade organizations?
- Do you accept my insurance (if any)?
- Do you accept credit cards?
- How long will it take for your truck to get here?
- Can your driver call me when he is near?
- What will it cost in total, including tax, to pick-up the car at the location and deliver to the destination of your choice?
It is unfortunate you are in this situation, but being proactive with the right towing company will lessen the pain.
This article is from 0ppcars.com